On this episode of Closed!, recorded live at The Real Deal Forum, Lee sits down with Erin Hosler, Director of Residential Hospitality at First Service Residential New York, to discuss what it looks like when world-class hospitality meets residential property management.
Erin brings over three decades of experience training service teams at some of the most recognized names in luxury hospitality, including The Ritz-Carlton, Soho House, the Langham, and more. Now, she’s channeling that expertise into a first-of-its-kind training program at First Service, helping building teams across New York and beyond create meaningful, memorable experiences for residents.
From the Ritz-Carlton’s three-step service philosophy to crafting “wow moments” for residents, Erin breaks down why the little things, not the amenities, are what truly define a building’s culture and keep residents happy. She also shares how she tailors training to individual building brands, navigates established teams, and even customized a full program around a pop star moving into one of her buildings.
If you work in residential real estate, property management, or just love a great conversation about service and culture, this one is for you.
What does this mean? Simply this: when you engage us, we are fully invested in arriving at the best possible outcome for you. Advocating for your interests becomes our number one priority from the moment you call us until long after the contract is signed or decision rendered.
The purchase or sale of real estate is a major financial transaction in a person or company’s life. A real estate transaction is a contract where the terms of the documents will determine your rights, so it is essential to take an aggressive approach to the negotiation and drafting of these documents. Failing to do so could cause the loss of significant value and may bind you to unfavorable terms.
Especially in a high-priced market such as NYC, it is important to approach these transactions with help from a dedicated attorney. Property transactions require disciplined attention to detail as well as in-depth knowledge of the law. Let a New York City real estate lawyer protect your rights and preserve your best interests.
)
